---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure an indicator

# Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for Field Service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Display any Performance Analytics indicator that has the Assigned to and Assignment group
breakdowns to display in the Coaching Overview tab in the Coaching
application. The indicators can display the average quality of work in the past 30 days or
more.

## Vorbereitungen

Set the map application scope to Coaching. For more
information, see [Set map application
scope](https://www.servicenow.com/docs/access?context=set-map-application-scope&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Role required: admin

## Prozedur

1. In the application navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Click New.
3. Enter the field values in the following table.  
   {#configure-property-coaching-indicator-wfo-fsm__table_yfh_h3p_f4b__entry__2}

   | Field | Value |
   |-|-|
   | Name | sn_coaching.coaching_overview_default_quality_indicator |
   | Application | Coaching |
   | Type | string |
   | Value | {"title": "\<name\>", "sys_id": "\<sys id\>"} where \<name\> is the name of the indicator that you want to display in the Coaching Overview tab and \<sys id\> is the unique record identifier (sys_id) of the indicator. For more information, see [Unique record identifier (sys_id)](https://www.servicenow.com/docs/access?context=c_UniqueRecordIdentifier&version=australia&pubname=australia-platform-administration&ft:locale=en-US). For example: * Name: % of P1 incidents resolved on first call. * Sys ID: 0423e59387401010ca99e12397cb0bbb {#configure-property-coaching-indicator-wfo-fsm__ul_wck_lw2_h4b}{"title": "% of P1 incidents resolved on first call", "sys_id": "0423e59387401010ca99e12397cb0bbb"} |
   | Read roles | sn_coaching.coach |
   [Tabelle : 1. System Property form]

   {#configure-property-coaching-indicator-wfo-fsm__table_yfh_h3p_f4b}
4. Click Submit.

## Ergebnisse

The configured indicator replaces the existing indicator in the
Overview tab in the Coaching application in Workforce Optimization for Field Service.