---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign outsourced WOTs

# Assign outsourced work order tasks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Managers of contractor companies can assign outsourced work order tasks to be
performed at the customer location to their agents or to themselves.

## Vorbereitungen

Role required: wm_ext_manager

## Warum und wann dieser Vorgang ausgeführt wird

Outsourced work order tasks are always automatically assigned to the managers of the
contractor companies.

## Prozedur

1. Navigate to AllField Service Contractor PortalHomepage.
2. Click My ListsMy TasksAll Tasks.
3. Click a work order task in the list.
4. On the Work Order Task form, assign the work order task.
   * To work on the task yourself, click Accept.
   * To assign the task to an agent, select one from the Assigned to list.
   * To cancel the task, click Reject.

     If you reject
     working on the task, its state changes to pending dispatch or pending
     assignment so it can be reassigned to another qualified
     group.
   {#assign-wot-ext-agent__choices_rlp_fd2_3mb}
5. Click Save.

## Ergebnisse

If you have assigned the task to an agent, the agent receives an email notification
about the assignment.