---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Scheduling and dispatching

# Scheduling and dispatching work order tasks to agents {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Send agents to work on the tasks.

You can assign tasks, monitor agents, and keep track of equipment.

## Using overview {#scheduling-and-dispatching-agents__section_f4q_1fp_5fc}

Scheduling and dispatching work order tasks can include one or more of the following activities.

* [Assigning work order tasks to agents manually](https://servicenow-prod.fluidtopics.net/0a75a7VDoEuNY6aEWC7wbw#c_DispatchWorkOrderTasks "When all of the work order tasks associated with a work order are qualified, you can dispatch the work order tasks. You can dispatch them from either the task form, the task map, or Dispatcher Workspace.")

  After a work order task has been qualified, it can be assigned manually from the dispatch queue, the task map, or Dispatcher Workspace.
* [Assigning work order tasks to agents using dynamic scheduling](https://servicenow-prod.fluidtopics.net/ZIwvfGMbufUPR~L7y9h5og "Dynamic scheduling increases the efficiency of Field Service Management by automatically assigning tasks to the agents.")

  Dynamic scheduling increases the efficiency of Field Service Management by automatically assigning tasks to the agents.
* [Assigning work order tasks to agents from Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/u53y8e0_lBPoUqKyNkdU~g "Assigning work order tasks to agents from Dispatcher Workspace.")

  Dispatcher Workspace is a powerful interface that allows you to assign tasks to agents, see schedules, agent locations, and more.
* [Managing agents and tasks from Workforce](https://servicenow-prod.fluidtopics.net/EAlQon2GpRCiusuD55nKJA "Workforce is a configurable application that provides a centralized location for managing schedules, events, and tasks. Users with the wm_basic role can access the team calendar, agent schedules, and map to stay organized and informed.")

  Access and view agent schedules, the team calendar, and map from the Workforce application.
* [Assigning multi-day tasks to agents](https://servicenow-prod.fluidtopics.net/7mvCwyLYsnX3mvT1JEiYaQ "With the Field Service multi-day task scheduling capability, you can schedule work-order tasks spanning multiple schedule entries or days.")

  With the Field Service multi-day task scheduling capability, you can schedule work-order tasks spanning multiple schedule entries or days.
* [Scheduling and assigning equipment to tasks and crews](https://servicenow-prod.fluidtopics.net/a1KHZ95gJ2qTko0fyRhKgg "Assigning equipment to a work order task ensures that crews or assigned agents are properly equipped for the task.")

  When a task requires a crew to complete it, you can quickly assign it, swap our members, or add any necessary equipment.
* [Allowing contractors to bid on work orders and tasks](https://servicenow-prod.fluidtopics.net/yWQAwRFxbFdF9yKqkJE45g "Field Service Marketplace optimizes contractor management, improves communication, and streamlines task allocation processes.")

  Post tasks on contractor marketplace and allow contractors to use their mobile device to bid on the request.
* [View scheduling history of work order tasks](https://servicenow-prod.fluidtopics.net/9UL52z4NDGw3AegaMD0mxA "View the history of the scheduling method of work order tasks that are assigned and scheduled.")

  View the history of the scheduling method of work order tasks that are assigned and scheduled.
{#scheduling-and-dispatching-agents__ul_kcs_dfp_5fc}
**Zugehörige Konzepte**   

* [Setting up a Field Service scheduling method](https://servicenow-prod.fluidtopics.net/kYPvQcwkV4caN8b7t3KTYg "In Field Service Management, a scheduling method is the process used to assign tasks to field technicians. As an administrator, you can choose the scheduling method that best meets your organization's needs.")