---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Mobile experience

# Mobile experience for Workforce Optimization for Field Service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manage work order tasks from your mobile device with the Now Mobile Agent application. You can stay connected and access information in real time so that you can
complete your tasks quickly.

If you're an agent (sn_fieldservice_agent​) or a manager (sn_wfo_fsm.manager), you both can use real-time notifications from the application to take action on an issue. ​Before you can do so, you must activate the Field Service Mobile plugin (com.sn_fsm_mobile). For more information, see [Mobile experience for Field Service Management](https://servicenow-prod.fluidtopics.net/3evVThfPIquIJ8lKFpHbMw "Manage your field service tasks from anywhere using the Field Service Management mobile application. When not connected to the internet, you can still plan, work on, and complete tasks. Your mobile device will sync with the information when it next connects.").  
* To get started with this application, follow the instructions in [Connect to your Field Service data](https://servicenow-prod.fluidtopics.net/aoxuC9HXNEdXZjeuzvaxCw "Connect the Now Mobile Agent application to your Field Service application instance to manage work on your mobile device.").
* Field Service agents can receive their scheduled task updates and access their schedules when in offline mode. For more information, see [Scheduled offline caching](https://www.servicenow.com/docs/access?context=scheduled-offline-caching&version=australia&pubname=australia-mobile&ft:locale=en-US).
* For information about the agent and manager tasks that you can perform, see [Completing work on the ServiceNow Agent mobile application](https://servicenow-prod.fluidtopics.net/3VBPVVUO4LwmFGRezG~OHg "Field service agents and managers use the ServiceNow Agent mobile application to manage their field service tasks from anywhere."). Additionally, you can also perform the tasks in the following table through Workforce Optimization for Field Service.
{#mobile-interface-wfo-fsm__ul_rtw_ch4_wnb}
{#mobile-interface-wfo-fsm__table_mnd_gzg_zlb__entry__3}

| Agent tasks | Action | Description |
|-|-|-|
| Approve or reject shift-swap request | * Tap the notification. * Approve or reject the shift-swap request. {#mobile-interface-wfo-fsm__ul_w45_5ny_vnb} | Agent receives a notification that the shift-swap request has been either approved or rejected. |
[Tabelle : 1. Agent tasks]

{#mobile-interface-wfo-fsm__table_mnd_gzg_zlb} {#mobile-interface-wfo-fsm__table_jwq_lzg_zlb__entry__3}

| Manager tasks | Action | Description |
|-|-|-|
| Approve or reject time-off request | * Tap the notification. * Approve or reject the time-off request. {#mobile-interface-wfo-fsm__ul_yzl_3hy_vnb} | Agent receives a notification that the time-off request has been either approved or rejected. |
| View critical and high priority tasks that breached SLA | Tap the notification. The task record appears. | Review the task record and take appropriate action. |
[Tabelle : 2. Manager tasks]

{#mobile-interface-wfo-fsm__table_jwq_lzg_zlb}