Pick up an unassigned task

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • If you are available, you can assign a task to yourself.

    Vorbereitungen

    The work order task must be in Pending Dispatch state.

    Role required: wm_agent or wm_dispatcher

    Prozedur

    1. Open the ServiceNow Agent application.
    2. Tap My Work.
    3. Open the My Group Tasks applet.
    4. Select the desired work order task.
    5. Tap the more actions (More actions icon) icon and then select Assign To Me.

    Ergebnisse

    You receive a notification that the task has been assigned to you.