---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Use generative AI skills

# Using Now Assist for Field Service Management (FSM) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can use Now Assist for Field Service Management (FSM) to generate work order task summaries.
* **[Generate a work order task summary](https://servicenow-prod.fluidtopics.net/a5Os~OjGlRoV9XzMn6exsQ)**   
  Generate a summary directly from the work order task record.
* **[Generate work order task closure summaries in ServiceNow Agent](https://servicenow-prod.fluidtopics.net/tWSSG_O510kKKyaFSrZmdg)**   
  Generate work order task closure summaries in the ServiceNow Agent app to create detailed notes and close tasks faster.
* **[Generate a knowledge article from the CSM/FSM Configurable Workspace and classic environment with Now Assist](https://servicenow-prod.fluidtopics.net/ui42fPYI42kNRbVn4bsNSw)**   
  As an agent, generate knowledge articles for closed work order tasks within the CSM/FSM Configurable Workspace and classic environment with Now Assist.
* **[Summarize a Sidebar discussion](https://servicenow-prod.fluidtopics.net/CEQCwJ90HdrkhghJUUp5JA#na-fsm-summarize-sidebar-platform)**   
  Generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the Now Assist for Field Service Management (FSM) application.
* **[Summarize a record using Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/X9E2QB6zL8UNtyVXm21kdA#summarize-a-record-using-now-assist-virtual-agent)**   
  You can create a summary of a work order task record using the Now Assist in Virtual Agent directly from the ServiceNow Agent application.
* **[Use conversational search for technician support](https://servicenow-prod.fluidtopics.net/XhfJZkOGreGvsL2NEqnU1Q)**   
  Ask natural language questions and get quick, accurate answers from the Knowledge Base, including additional information and related steps for effective help, all from the ServiceNow Agent app.