---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign multi-day tasks to agents

# Assign multi-day tasks to agents {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Assign a work order task that requires multiple schedules or days to complete the job
to a field service agent. This capability avoids having to create more than one task for the
same job.

## Vorbereitungen

If you are scheduling a task across multiple schedule entries or days, a work schedule must have been assigned to the agent. For more information, see [Create a work schedule for agents](https://servicenow-prod.fluidtopics.net/JqeXB52H3PbsMXbq5lm6mw "Users with the agent schedule administrator role can create one or more work schedules for a customer service agent or a field service technician.").  
Hinweis:  
If the agent schedule has not been defined and you are auto-assigning a task, the system uses the default schedule.

Role required: wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

For information about how to assign a multi-day task to a crew, see [Assign work order tasks to crews](https://servicenow-prod.fluidtopics.net/Qc4X1oK5TP1MGPcxC_e1ig "Assign crews to work order tasks that require a group of agents to work on them.").

This procedure explains how you can assign a multi-day task to an agent using ServiceNow AI Platform. For information about how to assign a multi-day task using
Dispatcher Workspace, see [Assign work order tasks to agents](https://servicenow-prod.fluidtopics.net/IqlxmjS49m2tqhnoMttYVA#assigning-task-to-agents "Assign a work order task to a field service agent from Dispatcher Workspace.").

## Prozedur

1. Navigate to AllField Service ManagementWork OrderWork Order Tasks.
2. Select the desired task for assignment.
3. Select the Assign across the schedule entries check box if it is not already selected.
4. Assign the task.

   | Option | Description |
   | To assign a task manually | 1. In the Assigned to field, select the agent available to work on the task. 2. Click Update. {#assign-multi-day-task__ol_fjt_psm_dsb} |
   | To auto-assign a task | 1. Click Auto Assign to automatically assign the task to an available agent. 2. In the Confirm Assignment dialog box, select Confirm. {#assign-multi-day-task__ol_ib5_qsm_dsb} |
   |-|-|

   {#assign-multi-day-task__choicetable_jln_msm_dsb}  
   The system calculates the estimated end date of the task based on the schedule of the selected agent.
{#assign-multi-day-task__steps_f5g_z3f_xrb}

## Ergebnisse

The task schedule spanning multiple schedule entries, days, or weeks is assigned to an agent.