---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set criteria for quality review

# Set criteria for quality review {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure criteria to determine which closed work order tasks qualify for review, enhancing efficiency and maintaining high service standards.

## Vorbereitungen

Role required: admin, or wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

Out of the box, a task qualifies for review when one of the following criteria is met.

* The task's work type is "Install"
* The task is associated with a retired asset
* Five or more closed tasks in the past month are associated with the same asset
* The task is closed by a contractor
{#set-criteria-for-quality-review__ul_ofb_2pm_pdc}

Follow these steps to customize the criteria to suit your needs.

## Prozedur

1. Navigate to AllField ServiceQuality AdministrationReview Configuration.
2. In Workflow Studio, update the Flow Variables.
3. Select Save.