---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View agent information

# View agent information {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View details about an agent at a particular location by selecting the agent icon on the Dispatcher Workspace map.  
The contextual side panel shows the agent's profile that displays the agent schedule and these additional details:

|-|-|
| Name | The agent's name. |
| Assignment group | Assignment group this agent belongs to. |
| Schedule status | Possible values are On time, Behind schedule, and Ahead. |
| Shift status | If the agent is On shift or Off shift. |
| Schedule | The schedule of the agent. |
| Mobile Phone | Contact number for the agent. |
| Email | Email address for the agent. |
| Skills | All the skills assigned to the agent. |
[ ]

{#c_ViewAgentInformation__table_am1_dxp_nhc}

You can also view all tasks for the agent for that day in the Tasks list. To display the agent's task route for the day, select Show Route and to optimize the route, select
Optimize Route. The icons are labeled alphabetically based on the start time of the task in the agent's route.
**Zugehörige Tasks**   

* [Configure the fields to appear on task cards or in the Contextual Side Panel](https://servicenow-prod.fluidtopics.net/RV8vx3WrmYas7pNbSYNKZw "Add fields to task cards or the Contextual Side Panel (CSP) so more information is available to dispatchers so they can make decisions faster.")