---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# FSM Overview dashboard

# Use the Field Service Management Overview dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Field Service Management Overview dashboard to review the work orders by their order of priority. You can also view tasks by their assignment groups.  

## Required ServiceNow AI Platform roles {#Use_field_service_management_overview_dashboard__section_dcs_hfk_hsb}

The wm_basic role is needed to track the status of work orders.

## Use cases {#Use_field_service_management_overview_dashboard__section_gcs_hfk_hsb}

The following use case provides an example of how an internal manager would use this dashboard.{#Use_field_service_management_overview_dashboard__table_njs_fxl_hsb__entry__2}

| User | Dashboard use |
|-|-|
| All users with the wm_basic role | Reviews the work order tasks by priority. Understands the state of the work order tasks. |
[Tabelle : 1. Example of how the Field Service Management Overview Dashboard is used]

{#Use_field_service_management_overview_dashboard__table_njs_fxl_hsb}

## Data visualizations {#Use_field_service_management_overview_dashboard__section_lcs_hfk_hsb}

{#Use_field_service_management_overview_dashboard__table_mcs_hfk_hsb__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Work order by priority | Pie![]() | \[wm_order\] | Overview of work orders based on their priority. |
| Work order SLA by stage | Pie![]() | \[task_SLA\] | Overview of work order tasks by their stage, such as In progress, Achieved, or Breached. |
| Work order tasks by state | Bar![]() | \[wm_task\] | Overview of work order tasks by their current state of progress. |
| Work order tasks by assignment group | Bar![]() | \[wm_task\] | Overview of work order tasks based on the different assignment groups. |
[Tabelle : 2. Work order visualization options]

{#Use_field_service_management_overview_dashboard__table_mcs_hfk_hsb}