---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Work Configurations components

# Field Service Work Configurations components {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several type of components like tables, business rules, and script includes are installed for Work Configurations.
Install the Field Service Work Configurations (com.snc.fsm_work_types) to activate Field Service Work Configurations. For more information see [Configuring Field Service Work Configurations](https://servicenow-prod.fluidtopics.net/~T6JGdbApqp5agsk4jYjng "Field Service Work Configurations allows you to create work configurations for different types of work. A work configuration identifies the configurations and the data required for specific field service work.").

## Tables {#work-configuration-components__section_dtw_dw3_qfc}

Field Service Work Configurations add the following table.{#work-configuration-components__table_byc_cx3_qfc__entry__2}

| Table | Description |
|-|-|
| Work Configuration \[wm_work_configuration\] | Stores details about work configurations. |
[Tabelle : 1. Table installed with Field Service Work Configurations]

{#work-configuration-components__table_byc_cx3_qfc}

## Business rules {#work-configuration-components__section_z25_qx3_qfc}

Field Service Work Configurations adds the following business rules.{#work-configuration-components__table_bvg_ty3_qfc__entry__3}

| Business rules | Table | Description |
|-|-|-|
| Block update/delete for default config | Work Configuration \[wm_work_configuration\] | Prevents updating or deleting the default work configuration. |
| PostProcessWmConfigCreation | Work Configuration \[wm_work_configuration\] | Handles the post processing of the work configuration. |
| SNCSM Cache Update With SMConfig Prop Up | SM Configuration \[sm_config\] | Updates cache when SM Configuration (sm_config) table is updated. |
| SNCSM Cache Update With SMConfig Update | Work Configuration \[wm_work_configuration\] | Updates the cache when the work configuration SMConfig is updated. |
| Sync interceptor | Work Configuration \[wm_work_configuration\] | Handles interceptors based on Work Configuration \[wm_work_configuration\] table. |
| Validate | Work Type Category \[wm_work_type_category\] | Validates Work Type category table. |
| Validate | Work Configuration \[wm_work_configuration\] | Validates Work Configuration table. |
[Tabelle : 2. Business rules added with Field Service Work Configurations]

{#work-configuration-components__table_bvg_ty3_qfc}

## Script includes {#work-configuration-components__section_xs5_xpn_qfc}

Field Service Work Configurations adds the following script includes.{#work-configuration-components__table_zvc_5qn_qfc__entry__2}

| Script includes | Description |
|-|-|
| WorkConfigurationDao | DAO file that contains queries to handle database operations on Work Configuration (wm_work_configuration) table. |
| WorkConfigurationHelper | Helper class that fetches the details of the SMConfiguration. |
| WorkConfigurationImpl | Implements the `global.WorkConfigurationExtensionPoint` extension point. |
| WorkConfigUtil | Utility functions for Work Configurations. |
| WorkConfigValidationsOOB | Implements extension point `sn_fsm_wt.WorkConfigValidationExtPoint`. This extension point validates insertions or updates made to the tables Work Configuration (wm_work_configuration) and Work Type Category (wm_work_type_category). |
[Tabelle : 3. Script includes added with Field Service Work Configurations]

{#work-configuration-components__table_zvc_5qn_qfc}