---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Book

# Book work order appointment in the CSM Configurable Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Book appointment for an associated work order or work order task to dispatch agent to address the customer issue.

## Vorbereitungen

Role required: wm_qualifier and sn_customerservice_agent, or wm_qualifier and
sn_customerservice.consumer_agent

Setup the Field Service Order Configuration to book an appointment for work orders and Field Service Task Configuration to book an appointment for work order tasks. For more
information, see [Configuring Appointment Booking](https://servicenow-prod.fluidtopics.net/KGxZWaJu6S4IaTYd1T8Gsg "Set up appointment booking to allow customers and service providers to schedule and manage service appointments efficiently.").

## Prozedur

1. Navigate to AllWorkspacesCSM/FSM Configurable Workspace.
2. Click the List icon (![List icon.]()).
3. Open either work order or work order task.
   * To book an appointment for a work order, navigate to Work OrdersCreated by me, and then select the desired work order.
   * To book an appointment for a work order task, navigate to Work Order TasksCreated by me, and then select the desired work order task.
   {#book-workorder-appointment-workspace__choices_zgf_5xc_4bc}
4. To book an appointment:  
   1. Click Book Appointment.
   2. In the Schedule appointment dialog box, view available appointment time slots, and then select the desired day and time.
   3. Click Schedule.
   {#book-workorder-appointment-workspace__ol_asv_3gv_blb}  
   The application books an appointment for the work order or the work order task depending upon your selection.
**Zugehörige Tasks**   

* [Reschedule work order appointment in the CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/cNqc4OxBQdzk1PfT7ZQl3g "Reschedule appointment for an associated work order to dispatch agent to address the customer issue based on rescheduled time slot.")
* [Cancel work order appointment in CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/MFRq5hx~4sh9ezo_I3gb4w "Cancel an appointment for customer from a work order. Cancelling an appointment, cancels the associated work order.")