---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Managing workforce

# Managing workforce {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Oversee agent schedules, manage resources, optimize territory coverage, and handle crew tasks and assignments to ensure efficient and effective coverage.

## Using overview {#managing-workforce__section_vdl_12p_5fc}

Managing your workforce can include one or more of the following activities.

* (Optional) [Managing territories and agents from Territory Planning console](https://servicenow-prod.fluidtopics.net/p7iQ62GlX4xtVhO1HlxQCQ "Use the Territory Planning Console to assign work orders or work order tasks to agents or crews in the territories that best match their location based on conditions that you set.")

  The territory map in the Territory Planning Console provides a visual representation of a territory so you can easily see the location of the agents and crews assigned to the territory and also assign the work order tasks.
* [Agent availability and calendars](https://servicenow-prod.fluidtopics.net/8Kqu~DbjDzJlT7weoaUbIw "Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update availability, supporting better scheduling decisions.")

  Understanding the times that field service agents are available is a key part of effectively scheduling and assigning work orders and work order tasks.
* [Managing agent skills, schedules and tasks in Field Service Agent Management](https://servicenow-prod.fluidtopics.net/k8LP~e0iveglpmCgPfcZeQ "Field Service managers can view and manage the skills, schedules, and work order tasks of agents in their assignment group.")

  Field Service managers can quickly see the team members they manage and the skills assigned to members in the team. They can also currently open work order tasks, as well as recently closed work order tasks. Field Service managers can also manage the time sheets related to the Field Service agents that are on their team.
* (Optional) [Capacity](https://servicenow-prod.fluidtopics.net/tfHlMIghidhmiCQhPDMidw "View, monitor, and manage the total available resources, such as time and workforce, that are used and allocated to tasks and projects.")

  Field Service managers can see the capacity of the resources, that includes Field Service agents and equipment, that they manage.
* (Optional) [Using Field Service Crew operations](https://servicenow-prod.fluidtopics.net/42jpcqyFnFlUtdkRa9PZtg "Use Field Service Crew Operations to assign the same set of resources repeatedly to the tasks that requires a crew to work on them.")

  Some Field Service tasks require a crew to complete the work, that's where Field Service crew operations come in.
* (Optional) [Workforce Optimization](https://servicenow-prod.fluidtopics.net/iqFcUHGJwtf96h16ZzeZqg "Enhance the quality and efficiency of your teams using smart scheduling, team structure, and real-time refreshing single scores. Assess the quality of tasks completed, recommend skills for agents, and train them to address skill gaps.")

  Use smart scheduling, team structure, and real-time refreshing single scores to improve the efficiency of your Field Service agents.
{#managing-workforce__ul_s1v_h2p_5fc}