---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Platform Analytics dashboard

# Field Service Platform Analytics dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The Field Service
Platform Analytics dashboard displays the daily and weekly progress of work orders and work order tasks for your assignment groups.  

## Required ServiceNow AI Platform roles {#field-service-performance-analytics__section_ekc_ms1_35b}

* wm_admin to Install and activate this Analytics and Reporting Solution.
* The wm_manager role is needed to view the performance of work orders and work order tasks.
{#field-service-performance-analytics__ul_fkc_ms1_35b}

## Access the Field Service Performance Analytics dashboard {#field-service-performance-analytics__section_bjw_fkq_g5b}

To open the dashboard, navigate to Field ServicePerformance Analytics.

## Use cases {#field-service-performance-analytics__section_cjw_fkq_g5b}

For examples of how different people in your organization would use this dashboard, see these use cases.{#field-service-performance-analytics__table_djw_fkq_g5b__entry__2}

| User | Dashboard use |
|-|-|
| Field Service Manager | Measures overall agent productivity and agent utilization. Compares performance of agents within the assignment group. Measures variance from planned durations of tasks. |
[Tabelle : 1. Field Service Performance Analytics dashboard access by user role]

{#field-service-performance-analytics__table_djw_fkq_g5b}

## Indicators {#field-service-performance-analytics__section_ejw_fkq_g5b}

The Field Service Performance Analytics dashboard presents the following key performance indicators:

Open work orders
:   Number of work orders that are not yet closed.

Mean time to resolve work orders
:   The average time taken to resolve work orders.

% Productive time for work order tasks
:   Number of hours agents spent working on the tasks in the last 60 days.

% Agent utilization for work order tasks
:   Number of agents assigned to work on the tasks in the last 60 days.

Closed work orders
:   Number of work orders in the closed state.

Weekly new work orders vs closed work orders
:   Comparison of total number of work order open in a week, and the number of work order
    closed in that week

Planned vs Actual duration for work order tasks (hours)
:   Comparison of total planned hours, for work order tasks and actual time taken to resolve
    work order tasks by agents.

Weekly Variance from planned work order task duration
:   Difference in hours between the planned duration and actual time taken to complete the
    work order tasks in a week.

## Breakdowns {#field-service-performance-analytics__section_fjw_fkq_g5b}

* Assignment Group
* State
* Assigned To
* Priority
{#field-service-performance-analytics__ul_gjw_fkq_g5b}

## Filters {#field-service-performance-analytics__section_jjw_fkq_g5b}

{#field-service-performance-analytics__table_kjw_fkq_g5b__entry__4}

| Name | Type | UI control type | Description |
|-|-|-|-|
| Assignment Group | Reference | Select Single Input | Filter the work order tasks indicator results based on the selected assignment group. |
[Tabelle : 2. Performance Analytics dashboard filters]

{#field-service-performance-analytics__table_kjw_fkq_g5b}