---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Agent location

# Agent location {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Field Service Management application calculates your location from a set of
geographical coordinates.

These coordinates are updated at a predefined interval based on geolocation data returned by
your mobile device. Your position at the beginning of the day might be calculated from mobile
device coordinates or from the location of the home office, whichever is more current. If you are
starting the day completing a task that carried over from the previous day, the system uses the
location of that task as your starting position. The system uses your precise location throughout
the day to calculate accurate travel times, route your tasks automatically, and schedule fixed
time windows.  
Hinweis:  
The actions such as start travel, start work, pause work, resume work, close complete, and close incomplete performed either from the desktop application or mobile application generate an entry in the geolocation history table with the following additional details:

* Action description
* Work order task number
* Location timestamp
{#c_AgentLocation__ul_zhr_yrw_glb}