---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Cancel

# Cancel an appointment for a customer {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Dispatchers and agents can cancel appointments for customers.

## Vorbereitungen

Role required: wm_dispatch, sn_customerservice_agent,
sn_customerservice.consumer_agent

## Warum und wann dieser Vorgang ausgeführt wird

A dispatcher or an agent can cancel an appointment for a customer from a work order. The details for the scheduled appointment appear on the work order form.  
Hinweis:  
An appointment cannot be rescheduled if the current time is within the reschedule/cancel window specified in the service configuration.

## Prozedur

1. Navigate to AllField ServiceWork OrderAll Work Orders.
2. Open the work order form.
3. Click Cancel Appointment.  
   Hinweis:  
   If necessary, configure the work order form and add the Cancel Appointment button.

## Ergebnisse

The customer receives SMS and email notification that their scheduled appointment is
canceled.