---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Using the team calendar

# Using the team calendar {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The team calendar in Workforce provides a centralized view of agent schedules and assigned tasks. It lists agents in the selected group and displays work order tasks, case tasks, appointments, and personal time-off
events.

## Team calendar overview {#using-team-calendar__section_mv1_fw2_hhc}

Field Service users with the **wm_basic** role can access the team calendar to:

* View agents and their assigned work order tasks.
* See additional events such as case tasks, appointments, and time-off.
* Navigate by day, workday, or week. In week view, the current day is highlighted in blue.
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## Team calendar features {#using-team-calendar__section_azb_jw2_hhc}

The calendar header includes buttons to:

* Search for agents.
* Switch between views.
* Move backward or forward in time.
* Select a specific date or date range, or click **Today** to return to the current date.
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## Custom options {#using-team-calendar__section_mtr_mw2_hhc}

Users can personalize the calendar by:

* Setting default groups and a default starting view.
* Using resource filters to display specific agents or skills.
* Customizing which events appear on the calendar.
* Creating personal events.The right-side panel provides quick access to:

  * A summary of details for a selected task or resource.
  * Resource filters for targeted views.
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## Visibility {#using-team-calendar__section_mv1_tw2_hhc}

Based on group visibility permissions, agents can view their group members and their schedules. Administrators can [Configure Workforce](https://servicenow-prod.fluidtopics.net/NEcwBLJCgbmF12Pp8VmtUg "Workforce provides tools for managing schedules, events, and tasks in one workspace.") to:

* Customize the team calendar.
* Set system properties for group and territory views.
* Increase visibility for better coordination.
* Allow users to switch between assignment group and territory views.
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## Related topics {#using-team-calendar__section_udl_yw2_hhc}

* [Manage technicians and groups](https://servicenow-prod.fluidtopics.net/DkFNsduVnoQzsQ00iCA5wg "View agent events, add events for agents, and search agents and agent groups using the team calendar. You can also add or edit agent skills.")

  View and organize schedules for individual agents and groups.
* [Change views in Workforce](https://servicenow-prod.fluidtopics.net/7gH1BUOLblwSfxvjR~CFzg "Switching between assignment group and territory views in Workforce helps simplify planning and managing team tasks and resources efficiently.")

  Switch between assignment group view and territory view for better visibility.
* [Create a personal event](https://servicenow-prod.fluidtopics.net/vhOIy_2YKJeJ02FNDfs32A "Enable agents and managers to efficiently schedule events, including time off and appointments, through Workforce. Additionally, managers have the capability to organize meetings and schedule time off and training.")

  Add events to your calendar for better planning.
* [View personal events on the Team calendar in Workforce](https://servicenow-prod.fluidtopics.net/tYlQTNYsWd_3xw9rYL_Nqg "View events, such as agent time off, agent appointments, and meetings using Workforce.")

  Access events you've created directly on the team calendar.
* [View events on the Team calendar in Workforce when Workforce Optimization for Field Service is installed](https://servicenow-prod.fluidtopics.net/KroNG0U_tC52e~0S~dsveQ "View or hide events, such as appointments and work order tasks, on the Team calendar when Workforce Optimization for Field Service is installed to view only the events you want to see.")

  See additional scheduling options and events enabled by WFO.
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