---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# On demand optimization

# Configure on demand optimization {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable dispatchers to respond to unexpected changes by configuring on demand intraday optimization, giving them the ability to run Schedule Optimization ad hoc directly from Dispatcher Workspace.

## Vorbereitungen

Activate and configure intraday optimization. For more information, see [Activate intraday optimization](https://servicenow-prod.fluidtopics.net/spqoztkQctIyXpA22sDFXg "Activate Intraday optimization by activating the Field Service Management Scheduling Automations plugin (com.snc.sn_app_fsm_scheduling_flows) for Field Service Management. After the plugin is installed, navigate to flow designer to activate the relevant flows to trigger Intraday optimization to run throughout the day as scheduling conditions change.") and [Configure intraday optimization](https://servicenow-prod.fluidtopics.net/BEmExRdJATwclrPcZzhQeQ "Continuously run schedule optimization at selected intervals throughout the day to efficiently reassign tasks and maximize productivity. Additionally, enable dispatchers to run optimization on demand.").

Role required: wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

Dispatchers with the 'schedule_optimization_user' role can manually trigger optimization in the Dispatcher Workspace. This option is available when an on-demand applicable policy is added to the
scheduling attribute and intraday on-demand optimization is enabled.

## Prozedur

1. Navigate to AllSchedule OptimizationAdministrationScheduling Attributes.
2. Select an existing Scheduling attribute and proceed to step 3 or select New to [Create a scheduling attribute for Schedule Optimization](https://servicenow-prod.fluidtopics.net/7oHeRV3iTyiju7~zQxe~MQ "Create the scheduling attributes to specify which tasks to optimize and define the rules to perform the optimization.").
3. In the On demand applicable policies related list, select Edit to add a policy or select New to create a policy.  
   Dispatchers can change the policy before running optimization to adapt to current conditions. Maintaining multiple on-demand policies in scheduling attributes, such as policies enabling overtime or travel outside
   regular work hours, enables dispatchers to adjust policies as needed.
4. Select Update.
5. Navigate to AllSchedule OptimizationIntraday optimizationConfigurations.
6. Select an existing Intraday configuration and proceed to step 7 or select New to [Configure intraday optimization](https://servicenow-prod.fluidtopics.net/BEmExRdJATwclrPcZzhQeQ "Continuously run schedule optimization at selected intervals throughout the day to efficiently reassign tasks and maximize productivity. Additionally, enable dispatchers to run optimization on demand.").
7. In the Qualifiers tab, set Enable on demand optimization to true.  
   If the option to enable on-demand isn't visible, deselect the Default option.
8. Select Save.

## Ergebnisse

Intraday optimization can now be triggered on demand by dispatchers to adapt to changes as they happen throughout the day.
**Zugehörige Tasks**   

* [Run optimization for your groups or territories from Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/vxLK1Lq4aeG8Q5tIRXsNfA "Reassign tasks and maximize productivity by running Schedule Optimization on demand when scheduling conditions change.")