---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Install Field Service Virtual Agent Conversations

# Install Field Service
Virtual Agent Conversations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

You can install the Field Service Virtual Agent Conversations application
(com.sn_fsm.virtualagent) if you have the admin role. The application
includes conversation topics and installs related ServiceNow® Store
applications and plugins if they are not already installed.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Field Service Virtual Agent Conversations requires the following plugins. Ensure that these plugins are activated before you install Field Service Virtual Agent Conversations.

  Required ServiceNow plugins
  :

      Virtual Agent plugin
      (com.glide.cs.chatbot)
      :   Enables the chatbot conversation with virtual agent. For
          details on activating Virtual Agent, see
          [Activate Virtual Agent](https://www.servicenow.com/docs/access?context=activate-virtual-agent&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
* Virtual Agent for Field Service Management requires the following ServiceNow Store applications. Ensure that these applications are installed before you install Field Service Virtual Agent Conversations.

  Required ServiceNow Store applications
  :

      Field Service
      NLU Model for Virtual Agent Conversations
      :   For more information, see [Enabling NLU](https://www.servicenow.com/docs/access?context=configure-nlu-settings&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

{#activate-virtual-agent-fsm__ul_esx_fcn_ymb}

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The Field Service Virtual Agent Conversations provides the following system property.{#activate-virtual-agent-fsm__table_mdp_cbm_pnb__entry__2}

| Property | Description |
|-|-|
| sn_fsm_va.days_in_past_to_debrief_task | Enable Virtual Agent to debrief the Work in Progress tasks for today and for previous days depending on the selected value. For example, if you select 1 in the Value field, the Virtual Agent debriefs the tasks for today and yesterday. If you select 2 in the Value field, the Virtual Agent debriefs the task for today, yesterday, and a day before yesterday. |
[Tabelle : 1. System Properties]

{#activate-virtual-agent-fsm__table_mdp_cbm_pnb}

The Field Service
NLU Model for Virtual Agent Conversation
application is installed with Field Service Virtual Agent Conversations:

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Field Service Virtual Agent Conversations application (com.sn_fsm.virtualagent) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If there are any plugins or
   applications that need to be installed, you must install them before you can
   install Field Service Virtual Agent Conversations.
   {#activate-virtual-agent-fsm__step-review-dependencies}
{#activate-virtual-agent-fsm__step-review-dependencies}
4. **Wahlweise:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.
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