---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Summarize a record on ServiceNow Agent

# Summarize a record using Now Assist in Virtual Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can create a summary of a work order task record using the Now Assist in Virtual Agent directly from the ServiceNow Agent application.

## Vorbereitungen

Role required: wm_agent

## Warum und wann dieser Vorgang ausgeführt wird

You can summarize a record by launching Ask Now Assist from the home screen and typing "summarize a record" or by navigating to a specific work order task record and using the Quick actions menu. Both methods provide a quick
and efficient way to generate a summary.

## Prozedur

1. Navigate to My work.
2. From quick actions, select Ask Now Assist.  
   For Android users, this icon appears as a plus symbol ().

   For iOS users this icon appears as an ellipsis symbol (![ellipses icon]())
3. In the Now Assist panel, type a "summarize a record" and follow the prompts.
4. Tap Send.
5. Tap Done.
6. **Wahlweise:** Tap the plus icon to begin a new conversation.
{#summarize-a-record-using-now-assist-virtual-agent__steps_ig4_4hs_1fc}

## Summarize a record directly from a work order task record using Now Assist in Virtual Agent {#ariaid-title2}

Generate summary from the work order task record.

### Vorbereitungen

Role required: wm_agent

### Prozedur

1. Navigate to My work.
2. In the My tasks section, tap a work order task record.
3. Tap the Quick actions icon in the top right corner of the screen.
4. Tap Ask Now Assist.
5. Tap Show all my options.  
   Hinweis:  
   Any skills configured by an admin for Now Assist in Virtual Agent are shown.
6. Tap Summarize a record.
7. Tap Done.
8. **Wahlweise:** Tap the plus icon to begin a new conversation.