---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Reassign a WOT to an agent

# Reassign a work order task to an agent on a mobile device {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a manager, you can reassign a work order task to an agent through the Field Service Contractor for mobile application.

## Vorbereitungen

Role required: wm_ext_manager

## Prozedur

1. Access your instance using the ServiceNow Agent mobile application.
2. On the My work navigation tab, open a work order task in one of the following ways:
   * Tap the Open task screen
   * Tap the My group tasks screen.
   * Tap the Today's tasks screen.
   {#reassign-work-order-task__choices_vfn_h4j_gvb}
3. Review the work order task.
4. On the work order task, tap the more actions (![More actions icon]()) icon.
5. Tap the Reassign task function.
6. Tap Assigned to.
7. Select an agent from the Assigned to list.
8. Tap Submit.  
   Hinweis:  
   If the contractor agent is unavailable, the following message appears: The agent is unavailable during scheduled time. Please select another agent or reschedule the time.

## Ergebnisse

The work order task is reassigned to a contractor agent.