---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Manage a task that has an SLA

# Manage a task that has an SLA {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

How to access and manage tasks with SLAs.

## Vorbereitungen

Role required: wm_admin, wm_dispatcher, or dispatcher combination role

## Prozedur

1. Click the task icon to display a pop-up window with these SLA details:  
   {#t_ManageATaskWithASLA__table_vdd_fng_mr__entry__2}

   | Title | Description |
   |-|-|
   | SLA | Name of the SLA. |
   | Time left | Business elapsed time remaining on the SLA. |
   | Priority | Task priority by number, where 1 is the highest and 5 the lowest. |
   | Skills Needed | Skills needed to perform the work. |
   | Parts Needed | Parts needed to perform the work. |
   [Tabelle : 1. SLA details]

   {#t_ManageATaskWithASLA__table_vdd_fng_mr}  
   Abbildung : 1. SLA map detail
2. Click the task number link to display the record in a pop-up window in the map.
3. Select the Task SLAs related list to view the SLA details.
4. The list shows the following SLA values:  
   {#t_ManageATaskWithASLA__table_l4m_5ng_mr__entry__2}

   | Title | Description |
   |-|-|
   | SLA | Name of the SLA. Click this link to view the SLA definition and its schedule. |
   | Start time | Time the SLA started. |
   | Stage | Status of this SLA, such as In progress, Completed, or Breached. |
   | Business elapsed percentage | Percentage of time that has elapsed for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual elapsed percentage. |
   | Business time left | Amount of time remaining for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual time remaining. |
   [Tabelle : 2. SLA values]

   {#t_ManageATaskWithASLA__table_l4m_5ng_mr}