---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View an Emergency diagnostic report

# View an Emergency Exposure Management diagnostic report for an affected
agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View the diagnostic report to identify affected agents and potentially affected
customers and agents.

## Vorbereitungen

Role required: wm_manager

## Warum und wann dieser Vorgang ausgeführt wird

As the Field Service manager of an affected agent,
you can view the diagnostic report of the affected agent to identify potentially
affected agents and customers.

## Prozedur

1. Navigate to AllField ServiceManagerDiagnostic Reports.
2. In the Diagnostics Request form, click the number of the diagnostic request for which you want to view the report.
3. View a list of impacted customers or impacted field agents.
   * To view the list of impacted customers, click the Impacted customers tab.
   * To view the list of impacted agents who potentially came in contact with the affected agent or visited the same customer location within the selected time period, click the Impacted field agents tab.
   {#view-diagnostic-report__choices_ev2_3mx_1mb}