---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add crew members

# Add Field Service crew members in Dispatcher Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add agents to the Field Service crew as needed in Dispatcher Workspace.

## Vorbereitungen

Role required: wm_dispatcher and wm_crew_moderator

## Warum und wann dieser Vorgang ausgeführt wird

You can add crew members on the run for undersized crew tasks, such as agent is unavailable for a long time or available members are less than the mentioned crew requirement.

## Prozedur

1. Navigate to AllField Service ManagementDispatchingDispatcher Workspace.
2. Click Dispatcher Workspace.
3. In the tasks panel, select Undersized Crew Tasks from the list.
4. **Wahlweise:** Select the work order task to which you want to assign the agent.
5. **Wahlweise:** Search for a field service agent whom you want to add to the crew.  
   For more information, see [Identify crews and agents for crew tasks on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/TfZ2PjRFW2bEpntGmYLGYQ "Identify the most eligible crew and agents based on crew skills and distance to assign them to work order tasks that need a crew.").
6. In the agent card, click the More actions icon (![More actions icon]()) and select Add to crew.
7. On the form, fill in the fields.  
   {#add-crew-members-disp-wrkspc__table_nrj_4wn_4tb__entry__2}

   | Field | Description |
   |-|-|
   | Member | Auto-populated name of the agent. |
   | Crew | Name of the Field Service crew to which you want to add a crew member. |
   | Effective from | Start date from when the member is available to work on the task. |
   | Effective to | End date until when the member is available to work on the task. |
   [Tabelle : 1. Add to crew]

   {#add-crew-members-disp-wrkspc__table_nrj_4wn_4tb}
8. Click Save.
9. **Wahlweise:** Repeat steps 3 through 6 to add more members to the crew.

## Ergebnisse

The members are added to the crew.