---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Analytics and reporting

# Analytics and reporting for Field Service Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Field Service Analytics and Reporting Solutions contain preconfigured
dashboards with actionable data visualizations to improve your business processes and
practices.
* **[Use the Field Service Management Overview dashboard](https://servicenow-prod.fluidtopics.net/gCeNKgT4xipw8NH0rE1O4g)**   
  Use the Field Service Management Overview dashboard to review the work orders by their order of priority. You can also view tasks by their assignment groups.
* **[Monitoring operations in real time](https://servicenow-prod.fluidtopics.net/KD4pIyzubbcFpIAO5FJYhQ)**   
  Proactively monitor critical field service trends and track cost allocations with dashboards.
* **[Contractor dashboard](https://servicenow-prod.fluidtopics.net/KAjrNoEbgw6wICP2goF3bQ)**   
  Use this dashboard to review the status of work order tasks, agents, agent feedback, and appointments of contractor companies.
* **[Contractor dashboard in the configurable workspace](https://servicenow-prod.fluidtopics.net/GejPXFJxpT9J8ZXH9GfHGg)**   
  Use this dashboard to review the status of work order tasks, agent rating, and work distribution by type and state.
* **[Field Service Territory Capacity Analytics dashboard](https://servicenow-prod.fluidtopics.net/kBpBqx4vGay4fUe30P_aaQ)**   
  Use the Field Service Territory Capacity Analytics dashboard to track capacity trends with interactive charts and graphs, perform gap analysis with a customizable pivot table, and apply filters for targeted data viewing and informed decision-making.
* **[Scheduling Health dashboard](https://servicenow-prod.fluidtopics.net/BRkVbYWfFqM9Osmb~KwVrA)**   
  Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details.
* **[Field Service Safety dashboard](https://servicenow-prod.fluidtopics.net/8Tv5A~hWzSIUea7iFjppcQ)**   
  Review the status of agents, tasks, and assets using the Field Service Management Covid19 map. Monitor the compliance reports of agents through the Field Service Safety dashboard.
* **[Field Service Territory Performance Analytics dashboard](https://servicenow-prod.fluidtopics.net/hPmL5K5x6CUybB1xKC3F9g)**   
  Use this dashboard to view and analyze performance analytics such as open work order tasks, agent utilization on work order tasks, and average travel time across territories.
* **[View work order trends topics](https://servicenow-prod.fluidtopics.net/FUL8_E_IqUX~PV9t99tm4Q)**   
  Analyze the backlog of support work orders and identify clusters of work orders that point to similar underlying issues by using Predictive Intelligence for Field Service Management.