---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Ignoring travel time

# Ignoring travel time of field service agents {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can choose to assign work order tasks to the highest ranked agents without taking
into account travel time.

## Enabling ignore travel {#ignoring-travel-time__section_fvz_1hd_lpb}

The Ignore travel option in the work order task enables dynamic scheduling to assign
work order tasks automatically to the highest ranked agents. If the highest ranked
agent is not available due to time off, the task is assigned to the next highest
ranked agent.

Enabling the
com.snc.dynamic.scheduling.ignoreAgentTravelTimeDuringScheduling
property displays the Ignore Travel option in work order tasks. For more information
about enabling a dynamic scheduling property, see [Properties installed with Field Service Management](https://servicenow-prod.fluidtopics.net/VuCX7IDOPpFODwlU8aAM2g "System properties provided with the Field Service Management application.").

The Ignore Travel option does not appear in the work order task form by default so
you have to add it manually. For more information, see [Configuring the form
layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Note the following parameters related to dynamic scheduling when Ignore travel is enabled:

* Double booking must be enabled for the system to assign tasks to the agent automatically.
* If access hours are defined in a work order task, the system ignores the defined access hours limit when auto-assigning that task to agents.
{#ignoring-travel-time__ul_ov3_rkd_lpb}