Edit member or equipment details

Edit the details of an individual planned crew member or equipment, as well as an entire crew on the ServiceNow Agent application. Mark members, equipment, and crews as active or inactive, or add details for task crew members.

Edit planned crew details

Edit the details of an individual planned crew member or an entire planned crew. Mark members and crews as active or inactive.

Vorbereitungen

Role required: wm_agent and crew_moderator

Prozedur

  1. Navigate to My work > My crews.
  2. Select the crew that you want to edit.
  3. Choose from the following:
    • To edit an assignee, tap the Edit icon (Edit icon.) by the selected assignee.
    • To edit the crew, tap the More actions icon (More actions icon.).
  4. Edit the details on the form.
  5. Tap Update.

Edit task crew member details

Adjust the actual work start, actual work end, or resource requirement of a task assignee in a task crew.

Vorbereitungen

Role required: wm_agent and crew_moderator

Prozedur

  1. Navigate to My work > My tasks.
  2. Select a work order task.
  3. Tap the Edit icon (Edit icon.) by the selected assignee.
  4. Edit the details on the form.
  5. Tap Update.