---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Example - Assign preferred technicians

# Example - configure dynamic scheduling to assign preferred technicians to tasks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Automatically assign preferred Field Service agents to work order tasks so the correct technician is assigned to the task. If a Field Service agent isn't a good fit for a task, you can also exclude them.

## Vorbereitungen

Role required: wm_dispatcher, wm_manager, wm_admin

## Prozedur

1. Navigate to AllDynamic Scheduling AdministrationConfiguration.
2. Select Work OrderTask Dynamic Scheduling Config.
3. On the Task Filters tab, add the Prioritize preferred and secondary technicians and Rank preferred and secondary technicianscriterion to the task filters.  
   For information on adding criteria to a task filter, see [Create a task filter for dynamic scheduling](https://servicenow-prod.fluidtopics.net/YFxmYnW8ZlgroDyJJ94SZQ#create-task-filter "Task filters allow you to define criteria for selecting and assigning tasks to the most suitable agents using dynamic scheduling.")
4. Select Update.
{#excluded-preferred-agents__steps_lzd_5vk_mbc}
**Zugehörige Tasks**   

* [Set technician preferences for tasks](https://servicenow-prod.fluidtopics.net/7QmCprJi7qVchTE~jFZ_UA "Specify the technician assignment preference for a task, indicating whether a technician is marked as Preferred, Secondary, Excluded, or Required for the work order task.")