---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Identify crews and agents for crew tasks

# Identify crews and agents for crew tasks on Dispatcher Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Identify the most eligible crew and agents based on crew skills and distance to
assign them to work order tasks that need a crew.

## Vorbereitungen

Roles required: wm_dispatcher

## Warum und wann dieser Vorgang ausgeführt wird

Crews are sorted in alphabetic order by default. Agents are recommended based on
the selection criteria defined in the Agents for crew tasks
filter. For more information, see
[Search for tasks that need a crew on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/CbiZbsYqGR5BspLwdqEoow "Search for work order tasks that require a crew in the Dispatcher Workspace task panel.")

## Prozedur

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Search for and select work order tasks that need a crew in the task panel.  
   For more information, see [Search for tasks that need a crew on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/CbiZbsYqGR5BspLwdqEoow "Search for work order tasks that require a crew in the Dispatcher Workspace task panel.").  
   The agent panel displays the list of crews sorted based on the default sorting criteria.
4. **Wahlweise:** If dynamic scheduling is enabled, view recommended crews and agents based on the required skills, location, and agent availability by selecting Auto Assign Rules from the Rank resources list.  
   The agent panel displays the list of recommended crews and agents sorted based on the defined recommendation criteria.  
   Hinweis:  
   The agent panel displays a task-specific crew on the top of the list if
   one has been created for the selected work order task. For more
   information, see [Create ad hoc task-specific crews](https://servicenow-prod.fluidtopics.net/Rob5FHCPvY6ZHK7pJEhZOg "Create an ad hoc task-specific crew for a task if existing crews are not available to work on the task or the task requires specific skills.")
5. Sort the crew list based on distance or skills.
   * To sort crews based on the crew distance from the task, select Distance.
   * To sort crews based on the skills mentioned in the task, select Skills.
   {#sort-crews-for-wot__choices_xxf_kst_rpb}

## Ergebnisse

The crews and agents are sorted based on the selected filter criterion.