---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customize the pop over fields on the calendar in Dispatcher Workspace

# Customize the pop over fields on the calendar in Dispatcher Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add or remove the fields that show in Dispatcher Workspace pop overs so more relevant information is easier for dispatchers to find.

## Vorbereitungen

Role required: wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

Warnung:  
Only developers with a high level of experience using JavaScript should perform this procedure.  
Using JavaScript along with a script includes, you can show different values than the default information that is shown in the pop over window. The default fields in the pop over information are:

* Short description: A short description of the work order task
* Number: The work order task number
* Scheduled start
* The Assignment group
* Location: The location of the work order task
{#script-includes-popover__ul_rqq_yy5_zzb}

The following image shows that the Assigned to field has been added to the pop over window to indicate who the work order task is assigned to.

## Prozedur

1. Find the values of the fields you want to add.
   1. Navigate to AllSystem DefinitionTables.
   2. In the Search field, search for the table with the relevant type of information.  
      * Work order task values: wm_task
      * Schedule values: cmn_schedule_span
      * Personal event values: sn_shift_planning_agent_schedule_request
      {#script-includes-popover__ul_bzm_scd_b1c}
   3. Open the relevant table and copy the value that you want to display.
   {#script-includes-popover__substeps_d3h_scd_b1c}
2. Navigate to AllSystem DefinitionScript Includes.
3. In the Search field, enter <kbd class="ph userinput">DispatcherWorkspaceCalendarBrokerImplSNC</kbd> and open the record.
4. Scroll to the `getCalendarEventTooltipDetails` function.
5. Select and copy the entire `getCalendarEventTooltipDetails` function.
6. Return to AllSystem DefinitionScript Includes.
7. In the Search field, enter <kbd class="ph userinput">DispatcherWorkspaceCalendarBrokerImpl</kbd> and open the record.
8. Paste the `getCalendarEventTooltipDetails` function into the `DispatcherWorkspaceCalendarBrokerImpl` record beneath where it says `//Add / override customizations
   here.`.
9. Add or remove the fields you want.
10. Select and hold (or right-click) in the header of the page and select Save.