---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring the Create Work Order AI agent

# Configuring the Create Work Order AI agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Configure the Create Work Order AI agent to appear in the Now Assist panel (NAP) and Now Assist Virtual Agent (NAVA) on the ServiceNow Agent mobile application.

## Configure the Create Work Order agentic workflow for the Now Assist panel {#ariaid-title2}

Configure the Create Work Order AI agent and agentic workflow to appear in the Now Assist panel.

### Vorbereitungen

Role required: wm_admin

### Warum und wann dieser Vorgang ausgeführt wird

The Create Work Order agentic workflow allows users to create work orders from the Now Assist panel. The Create Work Order AI agentic workflow is not activated by default, and must be configured to appear in the Now Assist panel.

### Prozedur

1. Navigate to AllAI Agent StudioCreate and manageAgentic workflows.
2. Select Create work order.
3. Select Select channels and status.
4. Toggle the Display for the Now Assist panel so that it's turned on.  
   You have enabled the agentic workflow in the Now Assist panel. If the option isn't available, you must enable the panel first. For more information, see [Activate the Now Assist panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
5. Select Save and test.

### Ergebnisse

The Create Work Order agentic workflow will appear in the Now Assist panel. The workflow can be triggered by asking Now Assist to create a work order, or by selecting the Create Work Order button. For more information, see [Create a work order using Now Assist for Field Service Management (FSM)](https://servicenow-prod.fluidtopics.net/NiGZ4247n8G7Eo35i4wNJA "Use Now Assist for Field Service Management (FSM) to create a work order from a text description or an image of the issue.").

## Configure the Create Work Order AI Agent for the Now Assist Virtual Agent {#ariaid-title3}

Configure the Create Work Order AI agent to appear in the Now Assist Virtual Agent on the ServiceNow Agent mobile application.

### Vorbereitungen

Role required: wm_admin

### Warum und wann dieser Vorgang ausgeführt wird

The Create Work Order AI agent allows users to create work orders in the ServiceNow Agent mobile application using Now Assist Virtual Agent. The Create Work Order AI agent is not activated by default, and must be configured to appear in the ServiceNow Agent mobile application.

### Prozedur

1. Navigate to AllAI Agent StudioCreate and manageAI Agent.
2. Select Create work order.
3. Select Select channels and status.
4. Toggle the Allow slider for the Virtual Agent assistants so that it's turned on.  
5. In the Chat assistants field, select Now Assist Virtual Agent for FSM.
6. Select Save and test.
{#configure-create-work-order-ai-agent__steps_ojs_kbp_mhc}

### Ergebnisse

The Create Work Order AI agent will appear in the ServiceNow Agent mobile application. The agent can be triggered by asking Now Assist to create a work order, or by selecting the Create Work Order button. For more information, see [Create a work order on ServiceNow Agent using Now Assist for Field Service Management (FSM)](https://servicenow-prod.fluidtopics.net/rjbZKdGkLd1wM8zit4LKPA "Create a work order on the ServiceNow Agent mobile application using Now Assist for Field Service Management (FSM) from a text description or an image of the issue.").