---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Override appointment schedules

# Create an Appointment Schedule Override {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

An appointment schedule override modifies default slot configurations for specific dates or scenarios, providing flexible appointment management.

## Vorbereitungen

Role required: appointment_booking_admin

Ensure that the Advanced Appointment Booking plugin is active. For more information, see [Activate Advanced Appointment Booking](https://servicenow-prod.fluidtopics.net/Q8M46dOSsqLmWlsAukWXkA "You can activate the Advanced Appointment Booking plugin (com.snc.advanced_appointment_booking) for Field Service Management if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.").

Ensure you have already created an Appointment Window and a Service configuration mapping.

## Prozedur

1. Navigate to AllAppointment BookingAppointment service mapping.
2. Select an existing Appointment service configuration mapping.
3. Select the Appointment Schedule Override
4. Select New.
5. On the form, fill in the fields.

{#create-appt-sched-override__table_nc3_s2r_zfc__entry__2}

| Field | Description |
|-|-|
| Service configuration mapping | Name of the service configuration mapping, such as "POSI + SF" or "POSI". |
| Date | The appointment date that will be overridden. |
| Appointment slot | The appointment slot that will be overridden. |
| Number of appointments | The number of appointments that will be made available at the override date and slot. |
[Tabelle : 1. Appointment Schedule Override form]

{#create-appt-sched-override__table_nc3_s2r_zfc}

6. Click Submit.

## Ergebnisse

By adding an override, the specific slot and date will have available slots regardless of what was defined in the appointment schedule.