---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Agent Efficiency

# Field Service
Agent Efficiency {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Field Service
Agent Efficiency helps optimize task assignment and scheduling for work order tasks by accurately calculating the work duration for a work order task.

Field Service
Agent Efficiency is the pace at which an agent can complete a work order task. By analyzing efficiency metrics, tasks can be assigned more effectively to agents depending on their efficiency for various criteria,
ensuring optimal resource management and timely completion.

## Key benefits {#agent-efficiency__id_gr1_jtv_2dc}

Field Service
Agent Efficiency provides the following benefits:  
* Field Service Agent Efficiency metrics help to more accurately calculate the estimated work duration for a work order task so you can optimize scheduling and dispatching of work order tasks.
* Field Service Agent Efficiency metrics assist in aligning tasks with the most appropriate agents by taking into account their efficiency ratings and travel time.
* Efficient agents can be deployed where they're most needed, optimizing workforce utilization.
* Integrating Field Service Agent Efficiency with Dynamic Scheduling ensures that the agent with the appropriate efficiency is auto-assigned to the work order task.
* Incorporating Field Service Agent Efficiency with Intelligent Task Recommendation helps dispatchers to improve agent utilization by recommending the appropriate tasks for agents based on their efficiency.
* Leveraging Field Service
  Agent Efficiency with Schedule Optimization helps to identify, schedule, and assign tasks to the most appropriate agent based on the agent efficiency and an accurate estimated duration.

{#agent-efficiency__ul_isv_z5v_2dc}
**Zugehörige Konzepte**   

* [Configuring Field Service Agent Efficiency](https://servicenow-prod.fluidtopics.net/TuUYrYQHXPgx63Yafrkk9Q "Configure Field Service Agent Efficiency to define Agent Efficiency criteria and values for agents and more accurately calculate the work duration for a work order task or combination of tasks.")  
**Zugehörige Verweise**   

* [Field Service Agent Efficiency components](https://servicenow-prod.fluidtopics.net/atf5_ATee9CjrR0NHBM_aA "Several types of components are installed with the Field Service Agent Efficiency feature, including tables, roles, script includes, and business rules.")