---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Contractor Management components

# Contractor Management components {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The roles and task filters for the Contractor Management application.
Contractor Management adds the Outsourced Field Service menu to the application navigator and the following modules:

* My Outsourced Service providers: Use this module to view the list of onboarded contractor companies and its external workforce managed by the logged-in user.
* Outsourced Service Providers: Use this module to view the list of all the contractor companies, onboard contractor companies and their external workforce, and create groups.
* Field Service: Use this module to view a list of activities associated with Field Service Management and managed by an internal contractor manager. This list includes the work order tasks assigned to external agents, personal stockrooms of external agents and managers, stockrooms based on the associated external groups, and groups created for contractor companies.
{#contractor-management-components__ul_ixj_nx1_zlb}

## Roles {#contractor-management-components__section_ds5_2z1_zlb}

Contractor Management adds the following roles:{#contractor-management-components__table_gzx_lz1_zlb__entry__2}

| Role | Description |
|-|-|
| Field Service Contractor Management Internal Manager \[wm_contractor_manager_int\] | Manager of the organization that outsources its work order tasks to the contractor companies. |
| Field Service Contractor Management External Agent \[wm_ext_agent\] | Employee of the contractor company who works on the assigned tasks. |
| Field Service Contractor Management External Manager \[wm_ext_manager\] | Manager of the contractor company to whom tasks are outsourced and who is responsible for reviewing and reassigning tasks to agents. |
[Tabelle : 1. Roles in Contractor Management]

{#contractor-management-components__table_gzx_lz1_zlb}

## Task Filters {#contractor-management-components__section_isj_q54_zbc}

Contractor Management adds the following task filters:
{#contractor-management-components__table_fll_gv4_zbc__entry__4}

| Task Filter | Conditions | Criterion | Function |
|-|-|-|-|
| Contractor tasks Ensure that the Field Service Contractor Management plugin is active. For more information, see [Activate Field Service Contractor Management](https://servicenow-prod.fluidtopics.net/ux5nYAIKymxyV9AzMn4Bvg "Activate the Field Service Contractor Management plugin (com.snc.fsm_contractor_management) to use the Contractor Management application. This plugin includes demo data and activates related plugins if they are not already active."). Demo data is provided with this plugin. | * State is pending dispatch * Location is populated {#contractor-management-components__ul_tq2_mpv_zbc} | Distance between task and contractors Matching skills of contractors | Only eligible for external contractor assignment. |
[Tabelle : 2. Task filters installed with Contractor Management]

{#contractor-management-components__table_fll_gv4_zbc}