---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Generate WOT closure summaries in ServiceNow Agent

# Generate work order task closure summaries in ServiceNow Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Generate work order task closure summaries in the ServiceNow Agent app to create detailed notes and close tasks faster.

## Vorbereitungen

Agents can only generate summaries for the work order tasks that are assigned to them. The work order task must be in the Work in Progress state. Work notes must have at least 200 words to generate a
summary.

For more information on how to close work order tasks, see [Close a complete work order task on a mobile device](https://servicenow-prod.fluidtopics.net/N5sDAEV5JO~p1WkJBPW2NQ "Close work order tasks to complete a task for which the issue is fixed or resolved through the Field Service Contractor for mobile application.").

Role required: agent

## Prozedur

1. Navigate to My work.
2. In the My Tasks section, select the work order task that you want to close.  
3. Tap Close Complete.  
4. Tap the Closure notes field.
5. Tap ![Generate closure notes icon.]() Generate closure notes.  

## Ergebnisse

A closure summary is generated for the work order task. You can edit the summary after it's generated. Because the information in these fields is automatically generated, it's a good idea to review the text and make sure that
it's accurate.