---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View work order trends topics

# View work order trends topics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Analyze the backlog of support work orders and identify clusters of work orders that
point to similar underlying issues by using Predictive Intelligence for Field Service Management.​

## Vorbereitungen

Role required: wm_admin or wm_manager.

## Prozedur

1. Navigate to AllField ServiceWork OrderWork Order Trends.
2. Click a Cluster Id from the Cluster Summary list to view the list of related work orders.  
   * Cluster concepts list the top ten most recurring words that appeared in the short description of the work orders.
   * Cluster size indicates the number of work orders in the cluster.
   * Cluster quality gives a percentage value of how similar the work orders are.
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