---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View a task with an SLA

# View a task with an SLA {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View all work order tasks associated with work orders that have SLAs.

## Vorbereitungen

Role required: wm_admin, wm_dispatcher

## Prozedur

1. Navigate to AllField ServiceWork OrderWork Order Tasks With SLAs.  
   Tasks that are behind schedule are highlighted according to how delinquent
   they are.
2. To view SLAs for a work order, select the Task SLAs related list in the Work Order form.  
   The information in this list includes:{#t_ViewATaskWithASLA__table_fsn_tl1_mr__entry__2}

   | Information | Description |
   |-|-|
   | Actual elapsed time | Total running time of the SLA since it started, including any time that has passed since a breach. |
   | Actual elapsed percentage | Total percentage of the SLA time period that has elapsed. This value can rise above 100% after a breach and increases until the task is completed. |
   | Actual time left | Total time remaining until this SLA breaches. When the Actual elapsed percentage reaches 100%, this value is set to 0 seconds. |
   | Business elapsed time | Amount of time that has elapsed for this SLA within the business calendar. For example, if the business calendar for this SLA is from 8am to 5pm on weekdays, then the running time for the SLA is computed between these hours only and not on weekends. If no business calendar is in effect, the business-elapsed time is the same as the actual elapsed time. |
   | Business elapsed percentage | Percentage of the SLA time period that has elapsed on the business calendar for this SLA. If no business calendar is in effect, the business-elapsed percentage is the same as the actual elapsed percentage. |
   | Business time left | Time remaining on the business calendar until this SLA is breached. If no business calendar is in effect, the business time left is the same as the actual time left. When the Business elapsed percentage reaches 100%, this value is set to 0 seconds. |
   [Tabelle : 1. Work order form]

   {#t_ViewATaskWithASLA__table_fsn_tl1_mr}