---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Contractor dashboard

# Contractor dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use this dashboard to review the status of work order tasks, agents, agent feedback, and
appointments of contractor companies.  

## Required ServiceNow AI Platform roles {#contractor-dashboard__section_upb_qj4_2fb}

The wm_contractor_manager_int role is needed to track the status of work orders and agents
from the contractor companies.

## Use cases {#contractor-dashboard__section_amw_cqt_rlb}

The following use case provides an example of how an internal manager would use this dashboard.{#contractor-dashboard__table_ov2_tj4_2fb__entry__2}

| User | Dashboard use |
|-|-|
| Internal manager | Reviews the work order task progress and agent feedback results based on the selected contractor company and date range. Click any area of a chart to see the corresponding records. |
[Tabelle : 1. Use case scenarios for Contractor dashboard]

{#contractor-dashboard__table_ov2_tj4_2fb}

## Data visualizations {#contractor-dashboard__section_t5q_fl4_2fb}

{#contractor-dashboard__table_xvt_hl4_2fb__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Non Compliant Appointments | Single Score ![]() | \[wm_task\] | Number of appointments not started on time. |
| Task SLA Breach Status | Semi Donut ![]() | \[Task_sla\] | Data work order tasks that have breached the task SLA. |
| Closed Complete Tasks | Single Score ![]() | \[wm_task\] | Number of work order tasks closed by agents. |
| Agents | Single Score ![]() | \[Sys_user\] | Number of agents associated with the contractor company. |
| Task Rejections | Single Score ![]() | \[wm_task_rejection\] | Number of work order tasks rejected by the contractor manager. |
| Average Agent Rating | Single Score ![]() | \[wm_agent_rating\] | Average rating of all the agents in the company. |
| Work Distribution By Work Type | Pie ![]() | \[wm_task\] | Percentage of work order tasks divided based on the type of work, such as install, break fix, and so on. |
| Work Distribution by state | Pie ![]() | \[wm_task\] | Percentage of work order tasks divided based on their real-time status, such as Assigned, Work in Progress, and so on. |
[Tabelle : 2. Overview of data visualizations on the Contractor dashboard]

{#contractor-dashboard__table_xvt_hl4_2fb}

## Filters {#contractor-dashboard__section_d4b_ys1_g4b}

{#contractor-dashboard__table_lm5_zs1_g4b__entry__4}

| Name | Filter type | UI control type | Description |
|-|-|-|-|
| Contractor | Reference | Select Single Input | Filter the report results based on a selected contractor company or all. |
| Date Range | Date | Select Single Input | Filter the report results based on the selected date range, such as last 30 days. |
[Tabelle : 3. Filter options on the Contractor dashboard]

{#contractor-dashboard__table_lm5_zs1_g4b}