---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Workforce Optimization

# Workforce Optimization {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enhance the quality and efficiency of your teams using smart scheduling, team structure,
and real-time refreshing single scores. Assess the quality of tasks completed, recommend skills
for agents, and train them to address skill gaps.
**Zugehörige Konzepte**   

* [Configuring Workforce Optimization for Field Service](https://servicenow-prod.fluidtopics.net/5dcAv0ihTf1VAvw1s0qdDA "Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.")