---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Example- Schedule Optimization

# Example- Schedule Optimization {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

This example shows three different ways admins can configure the optimization engine to schedule tasks.

Admins can configure Schedule Optimization to run overnight in batches to schedule a larger number of tasks or throughout the day at selected intervals based on events. Admins can also enable dispatchers to initiate Schedule
Optimization from Dispatcher Workspace by configuring on-demand optimization.

In this example, the organization is ensuring that agents complete as many tasks as they can during their shift without spending a lot of time traveling between tasks. A policy is configured to maximize assignments and minimize travel
time. On-demand optimization is enabled for the dispatchers who are assigned to this group of agents.

## Admin Core Configurations for Schedule Optimization {#schedule-optimization-example__section_f3z_vwy_c1c}

{#schedule-optimization-example__table_qnc_zwy_c1c__entry__2}

| Field | Value |
|-|-|
| Qualifier type for Schedule Optimization | Assignment Group |
| Number of seconds used for task scheduling resolution | 1 |
| Maximum number of location points allowed in a map provider call | 300 |
[Tabelle : 1. Schedule Optimization Properties]

{#schedule-optimization-example__table_qnc_zwy_c1c}
{#schedule-optimization-example__table_bfm_1xy_c1c__entry__2}

| Field | Value |
|-|-|
| Name | Maximum Assignments |
| Active | true |
| Constraints | Default values |
| Overall objectives | Maximize travel time (weight 1) Maximize task assignments (weight 1) Maximize assignments to earlier shifts (weight 1) |
[Tabelle : 2. Policies]

{#schedule-optimization-example__table_bfm_1xy_c1c} {#schedule-optimization-example__table_wq2_cxy_c1c__entry__2}

| Field | Value |
|-|-|
| Name | West coast config |
| Active | True |
| Travel estimate provider | Beans.ai |
| Default policy | Maximum Assignments |
| Straight line estimate config | West Coast |
| Tasks | State is one of: Pending dispatch or Scheduled |
| On Demand applicable policy | West Coast Dispatcher |
[Tabelle : 3. Scheduling Attributes]

{#schedule-optimization-example__table_wq2_cxy_c1c}

## Batch Optimization Configurations {#schedule-optimization-example__section_hzp_2xy_c1c}

{#schedule-optimization-example__table_szv_jxy_c1c__entry__2}

| Field | Value |
|-|-|
| Name | West Coast weekly |
| Schedule start date | 2023-12-01 |
| Run frequency | Every 7 days |
| Batch start time | 22:00 |
| Batch end time | 3:00 |
[Tabelle : 4. Batch]

{#schedule-optimization-example__table_szv_jxy_c1c} {#schedule-optimization-example__table_ih4_mxy_c1c__entry__2}

| Field | Value |
|-|-|
| Name | West Coast-Next 7 days |
| Active | True |
| Scheduling attribute configuration | West Coast config |
| Rank | 1 |
| Assignment horizon offset | 00 |
| Assignment horizon range | Days 7 |
| Optimization Batch | West Coast weekly |
| Start date | 2023-12-01 |
| Batch start time | 22:00 |
| Batch end time | 3:00 |
| Assignment group | San Diego North |
[Tabelle : 5. Scope]

{#schedule-optimization-example__table_ih4_mxy_c1c}  
Hinweis:  
Select schedule now when the form is complete

## Intraday Optimization Configurations {#schedule-optimization-example__section_ytg_qxy_c1c}

{#schedule-optimization-example__table_bgg_sxy_c1c__entry__2}

| Field | Value |
|-|-|
| Name | West Coast |
| Active | True |
| Default scheduling attribute configuration | West Coast config |
| Default | False |
| Flow | Schedule intraday jobs (default) |
| Default processing window | Workday 9:00-5:00 |
| Assignment group | San Diego South - Enable On Demand = True San Diego North - Enable On Demand = True |
[Tabelle : 6. Intraday Configurations]

{#schedule-optimization-example__table_bgg_sxy_c1c}

## On-demand Optimization configurations {#schedule-optimization-example__section_bt2_txy_c1c}

{#schedule-optimization-example__table_lhw_31r_d1c__entry__2}

| Field | Value |
|-|-|
| On Demand applicable policy | West Coast Dispatcher |
[Tabelle : 7. On-demand values in Scheduling Attributes configuration]

{#schedule-optimization-example__table_lhw_31r_d1c} {#schedule-optimization-example__table_pxx_n1r_d1c__entry__2}

| Field | Value |
|-|-|
| Assignment group | San Diego South - Enable On Demand = True San Diego North - Enable On Demand = True |
[Tabelle : 8. On-demand values in Intraday configurations]

{#schedule-optimization-example__table_pxx_n1r_d1c}