---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Managing tasks on mobile

# Managing crew tasks using the Now Mobile Agent application {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

After the dispatcher dispatches work order tasks to a crew, tasks are sent to the
assigned members of the crew, which includes the crew leader.

The crew leader and agents can access the work order task using the Now Mobile Agent application. Only the leader can accept or reject
the work order task and other management actions. If the leader accepts the task, the
task state automatically changes to Accepted. Other crew members can view the task
details.

Crew members can use the Now Mobile Agent application to view the
list of work order tasks assigned to them individually or to the crew they belong to.
Agents cannot self-assign any tasks to themselves that require a crew.  
Crew leaders can perform the following actions on the work order task:

* Accept or reject the task.
* Manage the task by setting the times for starting travel or starting work, pausing work, resuming work, and setting the state to Close Complete.
* View and access knowledge articles related to the task.
* Record the time the crew worked on a work order task as well as time spent on other activities for the crew members who worked on the task, including themselves.  
  Hinweis:  
  The work and travel times recorded by the crew leader on the task are for all crew members.
* Add comments in the work order task.
{#executing-crew-tasks__ul_dzq_yxc_vpb}  
Crew members can perform the following actions on the work order task:

* View work order task details.
* View and access knowledge articles related to the task.
* Add comments in the work order task.
{#executing-crew-tasks__ul_r2m_vyd_vpb}
**Zugehörige Konzepte**   

* [Knowledge articles on ServiceNow Agent](https://servicenow-prod.fluidtopics.net/krjiYx1l2tAYaUsTzWq3mA#access-information-you-need-mobile "Search relevant information from knowledge articles and see when your team members are on-site and if they are on schedule.")  
**Zugehörige Tasks**   

* [Accept or reject a work order task](https://servicenow-prod.fluidtopics.net/IPHY93RUrL6EVx6anH0wwA "Accept a work order task that has been assigned to you. You can reject the task if, for example, you do not have the required skills or you are not available at the required time.")
* [Start work on a work order task](https://servicenow-prod.fluidtopics.net/GCQ4OTPlp2tcurDKeoE6WA "You can record both the time you begin traveling to the work site and the time you start the work.")
* [Record time worked for a task or activity manually](https://servicenow-prod.fluidtopics.net/uauhMa4T3QNoXpaFKp_Qpg "Agents can record time worked on a work order task as well as time spent on other activities.")