Set agent status from the mobile UI

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Field service agents can indicate their status from the mobile UI and let dispatchers know if they are ahead of schedule, behind schedule, or on time.

    Vorbereitungen

    Role required: wm_agent

    Prozedur

    1. In the mobile UI, navigate to Field Service > Schedule Status.
    2. Select the desired status in the On schedule field.
      • On time
      • Behind schedule, less than 30 minutes
      • Behind schedule, between 30 to 60 minutes
      • Behind schedule, more than an hour
      • Ahead of schedule
    3. Click Save.
      The status is updated on the agent's form. The dispatcher can see this status update in Dispatcher Workspace.