---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set agent status from the mobile UI

# Set agent status from the mobile UI {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Field service agents can indicate their status from the mobile UI and let dispatchers
know if they are ahead of schedule, behind schedule, or on time.

## Vorbereitungen

Role required: wm_agent

## Prozedur

1. In the mobile UI, navigate to Field ServiceSchedule Status.
2. Select the desired status in the On schedule field.
   * On time
   * Behind schedule, less than 30 minutes
   * Behind schedule, between 30 to 60 minutes
   * Behind schedule, more than an hour
   * Ahead of schedule
   {#set-agent-status-mobile-ui__choices_pcc_hsw_xy}
3. Click Save.  
   The status is updated on the agent's form. The dispatcher can see this status update in Dispatcher Workspace.