---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create adhoc crews

# Create ad hoc crews in Dispatcher Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create ad hoc crews for a task if no existing crews are available to work on the task
or the task requires specific skills to complete the job.

## Vorbereitungen

Role required: wm_dispatcher

## Warum und wann dieser Vorgang ausgeführt wird

The Create Crew option is available in the work order task form if the following conditions are met:

* The task is in the Pending Dispatch state.
* Dispatch Group is selected.
* The Needs Crew option is active.
* Task is scheduled for the present date or future dates.

{#create-adhoc-crews-disp-wrkspc__ul_ijt_5wn_ypb}  
Hinweis:  
You can create only one crew for a work order task. If you try creating another crew for a task, the system redirects you to the existing crew.

## Prozedur

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Search for and open a work order task for which you want to create a crew.  
   For more information, see [Search for tasks that need a crew on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/CbiZbsYqGR5BspLwdqEoow "Search for work order tasks that require a crew in the Dispatcher Workspace task panel.").
4. Select Create Crew.
5. On the form, fill the fields.  
   {#create-adhoc-crews-disp-wrkspc__table_xs1_fj4_ypb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the crew. This field is auto-populated based on the work order task for which an ad hoc crew is created. For example, WOT9001007 Crew. |
   | Description | Description for the crew. This field is auto-populated with a default text message, for example, "Crew to work on WOT9001007." |
   | Leader | Name of the crew leader. |
   | Size | Read-only field. The value of this field is is referenced from the crew membership table. |
   | Initiated From | The work order task number for which you're creating a crew. This field is auto-populated with the work order task number for which an ad hoc crew is created. For example, WOT9001007. |
   | Schedule | Read-only field. Working hours of the crew. The value of this field is is referenced from the Schedule travel start and Estimated end fields in the work order task. |
   | Location | Location of the crew. |
   | Maximum Travel Radius | Radius in selected distance unit (miles or kilometers). |
   | Distance Unit | Unit of distance covered in miles or kilometers. |
   | Active | Option to indicate whether the crew is available for selection when assigning a work order task. |
   [Tabelle : 1. Create New Crew form]

   {#create-adhoc-crews-disp-wrkspc__table_xs1_fj4_ypb}
6. Select Save.

## Ergebnisse

An ad hoc task-specific crew is created along with the related list
records, such as Details, Groups, Skills, and Task Assignees.