---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Schedule Optimization with Workforce Optimization for Field Service

# Schedule Optimization with Workforce Optimization for Field Service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Schedule Optimization uses technician schedules and event attributes from Workforce Optimization for Field Service to automatically assign tasks and improve scheduling accuracy.

Schedule Optimization automatically assigns tasks based on a technician's schedule and events from the **Workforce Optimization for Field Service** application. This functionality activates only when the **Enable Shift Scheduling for FSM to Determine Availability** option is enabled. To configure this feature, [Global domain configurations](https://servicenow-prod.fluidtopics.net/v6CiwLhK3TcIV~r8OwBcjQ "Administrators in the global domain can select configuration settings that determine how Field Service Management handles daily operations.") and [Activate Workforce Optimization for Field Service](https://servicenow-prod.fluidtopics.net/ObkdYWEiwHA~rFGSRf1dYA "You can activate the Workforce Optimization for Field Service plugin (com.snc.app_fsm_wfo) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").

When you install **Workforce Optimization for Field Service** , you can associate attributes with events. These attributes help the Schedule Optimization engine factor in travel time more effectively, resulting in more accurate scheduling. For more information, see [Associating attributes with events for Schedule Optimization](https://servicenow-prod.fluidtopics.net/e0hSiGsjz0tHLlbA~VMu7g "Schedule Optimization auto-assigns tasks and adapts to changing conditions by following policies to optimize travel time and agent availability. When Workforce Optimization for Field Service is activated, you can associate attributes to events, enhancing optimization and overall scheduling accuracy.").