---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Predictive Intelligence for defining work order solutions

# Predictive Intelligence for defining work order solutions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use your instance records to build solutions to Field Service Management
issues.

## Solution definitions {#predictive-intelligence-fsm__section_oxd_3wt_wmb}

Solution definitions are available as templates on instances where both Predictive Intelligence and Field Service Management are active. For more
information about solution definitions and their types, see [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). You can also create your own solution
definition records.
{#predictive-intelligence-fsm__table_b5y_twt_wmb__entry__3}

| Solution Definition | Solution Type | Description |
|-|-|-|
| Similar Work Orders | Similarity | Recommends similar work orders based on the text in the Short description field. |
| Similar Knowledge Articles | Similarity | Recommends similar knowledge articles by comparing the text in the Text, Short Description, and Description fields of knowledge articles to the Short Description field of the work orders or work order tasks. |
| Similar Part Requirements | Similarity | Recommends similar part requirements for work order tasks based on the text in the short description and other insights gathered from the similar work order tasks. |
| Grouping of Work Orders into Topics | Clustering | Clusters similar work orders into topics based on the text in theShort description field. |
[Tabelle : 1. Solution Definitions for Field Service Management]

{#predictive-intelligence-fsm__table_b5y_twt_wmb}