---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Learn about multiple time zones for dispatchers

# Example -- Multiple time zones for dispatchers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Explore how adding multiple time zones to Dispatcher Workspace makes managing agent schedules more efficient.

## Warum und wann dieser Vorgang ausgeführt wird

Problem scenario: Sarah is a ServiceNow administrator for a European field service company. Dispatchers in their organization face the daily challenge of scheduling field service agents who are based in all the time zones
across Europe. Because dispatchers can't see what time zones agents are in, dispatchers regularly assign urgent work order tasks to agents in the wrong time zone. Improper work order assignment leads to delays in completing
the work and customer dissatisfaction.

Solution: Sarah decides to add all the time zones that field service agents are located in as options for dispatchers to add to their Dispatcher Workspace. Switching between all the time zones agents are located in to see local times significantly enhances dispatcher's ability to manage and schedule field service agents effectively. With
immediate visibility into the local times of agents, dispatchers can make informed decisions, ensuring that no agent is dispatched at an inconvenient local time. All Sarah had to do was add the relevant time zones to the
dispatcher's user record. This streamlined the scheduling processes, reduces errors, and led to higher customer satisfaction.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllUser AdministrationUser.
2. Select a user who's a dispatcher in Europe.
3. Select and hold (or right-click) Time zone and select Configure Dictionary.
4. Select the Choices list.
5. Set the Inactive column to false for the following time zones:  
   1. Europe/ Dublin
   2. Europe/ Amsterdam
   3. Europe/ Athens
   4. Europe/ Istanbul
6. Select Update.  
   The dispatcher Sarah selected can now add any of the four European time zones to their Dispatcher Workspace.
**Zugehörige Tasks**   

* [Configure multiple time zones for dispatchers](https://servicenow-prod.fluidtopics.net/euoEUZFeIxnZ6pGy36SmzQ "Add time zones for dispatchers to choose from and make it easier for dispatchers to see what time zones agents are located in. If there are too many time zones, you can also remove time zone options from a dispatcher's options.")
* [Change the time zone in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/PDKFcrS8MZ6MDCPTWu0~0A "You can change the time zone that shows on the calendar or hybrid view in Dispatcher Workspace to move between the time zones that agents are working in.")