---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Chat

# Chat on ServiceNow Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Connect with your customers or peers using the mobile app to get more information when
you are at a task location.

## Collaborate and resolve issues in real time using the chat channel on your mobile
app {#ariaid-title2}

Communicate with other users in real time to collaborate and resolve issues using the
chat channel on the ServiceNow Agent mobile
app.

### Vorbereitungen

Role required: wm_agent or wm_dispatcher

### Warum und wann dieser Vorgang ausgeführt wird

If you receive a message on chat when you aren't available to view the message, you receive a notification reminding you of the message. You can click on that message to open the chat window and continue the chat
conversation.

### Prozedur

1. Open the Now Mobile Agent application.
2. Tap the chat icon ![Chat icon.]().
3. Tap the + button to select and add an agent you want to connect with.  
   You can add multiple agents to start a group chat.
4. In the Message dialog box, enter a message and tap Enter in android or Send in iOS to start the dialog.
5. To end the conversation, tap X in android and Return in iOS.

## Start a Sidebar discussion on the Mobile Agent application {#ariaid-title3}

Create and view Sidebar discussions on the Mobile Agent application.

### Vorbereitungen

Role required: wm_agent

Ensure the Sidebar for Field Service Management plugin (com.sn_fsm_sidebar) is activated. For more information, see [Activate Sidebar for the Field Service Mobile Agent application](https://servicenow-prod.fluidtopics.net/obdSA9~_XeVwXYksdtyc6Q "You can activate the Sidebar for Field Service Management plugin (sn_fsm_sidebar) for Field Service Management if you have the admin role. Activating this plugin enables the Sidebar feature on the Mobile Agent application.").

### Warum und wann dieser Vorgang ausgeführt wird

Create and view Sidebar discussions on the Mobile Agent application. You can create Sidebar discussions from the work order task record.

### Prozedur

1. Navigate to a work order task.
2. Tap the Sidebar![Sidebar icon.]() icon.
3. Tap the Create Sidebar discussion ![Create Sidebar discussion icon.]() icon.
4. On the form, fill in the fields.  
   {#start-sidebar-mobile__table_hsq_4tg_mr__entry__2}

   | Field | Description |
   |-|-|
   | Record number | Work order task this discussion is assigned to. |
   | Subject | Subject of the discussion. |
   | Add participants | Participants who can view and reply to the discussion. |
   | Include a brief message for participants | Initial message to participants in the discussion. |
   [Tabelle : 1. Start a Sidebar discussion form]

   {#start-sidebar-mobile__table_hsq_4tg_mr}
5. Tap Start discussion.

### Nächste Maßnahme

Participants can view and reply to the discussion. The discussion can be accessed from the work order task record or from the global Sidebar.
**Zugehörige Tasks**   

* [Summarize a Sidebar discussion on the ServiceNow Agent application](https://servicenow-prod.fluidtopics.net/CEQCwJ90HdrkhghJUUp5JA#na-fsm-summarize-sidebar-mobile "On the ServiceNow Agent application, generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the Now Assist for Field Service Management (FSM) application.")