---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Prioritize work order tasks

# Configure the policy to enable dispatchers to prioritize work order tasks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Incorporate optimization features into the policy to allow dispatchers to prioritize work orders, establishing the importance of each task.

## Vorbereitungen

Role required: wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

By completing this task, you are allowing dispatchers to add importance to a work order task. You must incorporate three specific optimization features into the relevant policy: Maximize higher value task assignments,
Minimize task time penalties (fixed), and Minimize task time penalties (hourly). This allows Schedule Optimization to take these values and penalties into account during processing.

## Prozedur

1. Navigate to AllSchedule OptimizationAdministrationPolicies.
2. Select the policy.
3. Select the Objective or Constraint tab.
4. Select New.
5. In the Optimization Features field, select the Lookup icon (![Lookup icon.]()) and add the following objectives and constraints:

1. Maximize higher value task assignments
2. Minimize task time penalties (fixed)
3. Minimize task time penalties (hourly)
{#configure-the-policy-to-enable-dispatchers-to-prioritize-work-order-tasks__ol_lp4_5d4_zbc}

6. Select Submit.