---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure event visibility

# Configure event visibility in Workforce when Workforce Optimization for Field Service is installed {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable users to control the visibility of events and work order tasks that appear in the Calendars tab when Workforce Optimization for Field Service is enabled.

## Vorbereitungen

[Configure event visibility in Workforce when Workforce Optimization for Field Service is installed](https://servicenow-prod.fluidtopics.net/iKR4w9Y_BzoODEjSuWskLw "Enable users to control the visibility of events and work order tasks that appear in the Calendars tab when Workforce Optimization for Field Service is enabled.")

Role required: wm_admin

## Prozedur

1. Navigate to AllField ServiceAdministrationConfiguration.
2. Select the Assignment tab.
3. In the Scheduling section, toggle the Enable shift Scheduling for FSM to Determine Availability property.
4. Select Save.
5. Navigate to AllAgent ScheduleEvent Configuration.
6. Review the list of event types.  
   When Workforce Optimization for Field Service is installed, the choices by default are:
   * Appointments
   * Case tasks
   * Work Order Tasks
   {#configure-work-order-task-visibility__ul_gg3_ljv_bcc}
7. Set the Active field for the event to true to display it on the Team calendar.  
   Users are able to toggle the selected events to display on the Team calendar in Workforce.
8. **Wahlweise:** Adjust the default filter conditions for the selected event type.
   1. Select the name of the event type to open the record.
   2. Update the filter conditions.
   3. Select Update.

   {#configure-work-order-task-visibility__substeps_tzc_153_xfc}  
   Hinweis:  
   To ensure the event type appears on the team calendar, make sure the user, start date, and end date fields are all completed.
{#configure-work-order-task-visibility__steps_ehh_g43_xfc}
**Zugehörige Tasks**   

* [View events on the Team calendar in Workforce when Workforce Optimization for Field Service is installed](https://servicenow-prod.fluidtopics.net/KroNG0U_tC52e~0S~dsveQ "View or hide events, such as appointments and work order tasks, on the Team calendar when Workforce Optimization for Field Service is installed to view only the events you want to see.")