---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Complete a questionnaire for a work order task

# Complete a questionnaire for a work order task {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Complete the answers to questions associated with a work order task and store the responses for future reference.

## Warum und wann dieser Vorgang ausgeführt wird

Agents can't view each others completed questionnaire even if the agent impersonates the other agent's profile.

## Vorbereitungen

A questionnaire must be connected to the work order task. For more information on creating questionnaires and associating them with work order tasks, see [Work order questionnaires](https://servicenow-prod.fluidtopics.net/vA4xogol8lEJoO6WJD5ThQ "Admin can create survey-based questionnaires and associate them with work order tasks.").

Role required: wm_agent or wm_dispatcher

## Warum und wann dieser Vorgang ausgeführt wird

* You can view, answer, and submit questionnaires even while offline. For more information on enabling the offline mode, see [Run ServiceNow Agent in offline mode](https://servicenow-prod.fluidtopics.net/XaiTVmhQg1_XNQF5PUHuUg#enable-offline-mode-fsm-mobile "Download field service data to the application cache and enable mobile offline mode to execute field service tasks at locations with no internet connection. Synchronize the data when your mobile device is online again."). Saving the questionnaire responses in the offline mode stores them in your device's local cache. Once the responses are submitted in the offline mode, tap Sync All to update them in the related work order task.
* You can edit responses submitted in a questionnaire even after it is submitted. However, this functionality is limited to questionnaires associated with work order tasks moved under Needs Information and will also work in the offline mode.
{#complete-questionnaire-mobile-app__ul_cp5_2qc_m3c}

## Prozedur

1. Open the ServiceNow Agent application.
2. Tap My Work.
3. In the My Tasks section, tap See All.
4. Select the work order task for which you want to fill out the questionnaire.
5. Tap the Take questionnaire button at the bottom of the screen.
6. On the Pending tab, tap the questionnaire that you're ready to take.
7. **Wahlweise:** Save the responses in the questionnaire before completing it by tapping the ![]() icon and selecting the Save option.  
   You can reopen and view the responses before submitting the entire questionnaire.
8. Tap Submit.

## Ergebnisse

The submitted questionnaire appears in the Completed tab.